Terugbetalingsbeleid
Return Policy — Mateo Matas
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--cream: #FAF7F2;
--blush: #F2E8E0;
--rose: #C9897A;
--rose-dark: #9E5E52;
--rose-light: #EDD6CE;
--ink: #2A1F1A;
--muted: #8A7A74;
--border: #E4D8D0;
--white: #FFFFFF;
}
html { scroll-behavior: smooth; }
body {
background-color: var(--cream);
color: var(--ink);
font-family: 'Jost', sans-serif;
font-weight: 300;
font-size: 15px;
line-height: 1.8;
min-height: 100vh;
}
/* ── Header ── */
header {
background: var(--white);
border-bottom: 1px solid var(--border);
padding: 28px 40px;
display: flex;
align-items: center;
justify-content: space-between;
}
.logo {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 22px;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--ink);
text-decoration: none;
}
.logo span { color: var(--rose); }
nav a {
font-size: 12px;
letter-spacing: 0.12em;
text-transform: uppercase;
color: var(--muted);
text-decoration: none;
margin-left: 32px;
transition: color 0.2s;
}
nav a:hover { color: var(--rose); }
/* ── Hero strip ── */
.hero {
background: var(--white);
border-bottom: 1px solid var(--border);
padding: 60px 40px 52px;
text-align: center;
position: relative;
overflow: hidden;
}
.hero::before {
content: '';
position: absolute;
inset: 0;
background:
radial-gradient(ellipse 60% 80% at 10% 50%, #f5e4dc55 0%, transparent 70%),
radial-gradient(ellipse 60% 80% at 90% 50%, #f5e4dc55 0%, transparent 70%);
pointer-events: none;
}
.hero-tag {
display: inline-block;
font-size: 11px;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--rose);
border: 1px solid var(--rose-light);
padding: 5px 16px;
border-radius: 20px;
margin-bottom: 20px;
}
.hero h1 {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: clamp(36px, 5vw, 52px);
letter-spacing: 0.04em;
color: var(--ink);
line-height: 1.2;
margin-bottom: 14px;
}
.hero p {
font-size: 14px;
color: var(--muted);
max-width: 480px;
margin: 0 auto;
}
/* ── Main layout ── */
main {
max-width: 860px;
margin: 0 auto;
padding: 56px 24px 80px;
}
/* ── Steps ── */
.steps-grid {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 16px;
margin-bottom: 48px;
}
.step-card {
background: var(--white);
border: 1px solid var(--border);
border-radius: 12px;
padding: 24px 20px;
position: relative;
}
.step-num {
width: 32px;
height: 32px;
border-radius: 50%;
background: var(--rose-light);
color: var(--rose-dark);
font-size: 13px;
font-weight: 500;
display: flex;
align-items: center;
justify-content: center;
margin-bottom: 14px;
}
.step-card h3 {
font-family: 'Cormorant Garamond', serif;
font-weight: 500;
font-size: 17px;
margin-bottom: 8px;
color: var(--ink);
}
.step-card p {
font-size: 13.5px;
color: var(--muted);
line-height: 1.7;
}
/* ── Section ── */
.section {
margin-bottom: 40px;
}
.section-header {
display: flex;
align-items: center;
gap: 12px;
margin-bottom: 16px;
}
.section-header h2 {
font-family: 'Cormorant Garamond', serif;
font-weight: 400;
font-size: 22px;
color: var(--ink);
letter-spacing: 0.02em;
}
.section-line {
flex: 1;
height: 1px;
background: var(--border);
}
/* ── Cards ── */
.card {
background: var(--white);
border: 1px solid var(--border);
border-radius: 12px;
padding: 24px 28px;
}
/* ── Badges ── */
.badge-row {
display: flex;
gap: 10px;
flex-wrap: wrap;
margin-bottom: 16px;
}
.badge {
display: inline-flex;
align-items: center;
gap: 6px;
font-size: 12px;
letter-spacing: 0.06em;
padding: 5px 14px;
border-radius: 20px;
font-weight: 400;
}
.badge-rose { background: var(--rose-light); color: var(--rose-dark); }
.badge-sage { background: #DFF0E5; color: #2E6645; }
.badge-amber { background: #FFF0DC; color: #8A5A00; }
/* ── Checklist ── */
ul.checklist {
list-style: none;
border-top: 1px solid var(--border);
padding-top: 6px;
}
ul.checklist li {
display: flex;
align-items: flex-start;
gap: 12px;
padding: 10px 0;
border-bottom: 1px solid var(--border);
font-size: 14px;
color: var(--muted);
line-height: 1.6;
}
ul.checklist li:last-child { border-bottom: none; }
.check-icon {
width: 18px;
height: 18px;
border-radius: 50%;
flex-shrink: 0;
display: flex;
align-items: center;
justify-content: center;
margin-top: 2px;
}
.check-icon.yes { background: #DFF0E5; color: #2E6645; }
.check-icon.no { background: #FDEAEA; color: #A33030; }
.check-icon svg { width: 10px; height: 10px; stroke: currentColor; stroke-width: 2.5; fill: none; }
/* ── Two col ── */
.two-col {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
}
/* ── Info note ── */
.note {
background: var(--blush);
border-left: 3px solid var(--rose);
border-radius: 0 8px 8px 0;
padding: 12px 16px;
font-size: 13.5px;
color: var(--muted);
margin-top: 16px;
line-height: 1.6;
}
.note strong { color: var(--rose-dark); font-weight: 500; }
/* ── Refund steps ── */
.refund-steps { display: flex; flex-direction: column; gap: 0; }
.refund-step {
display: flex;
gap: 16px;
padding: 14px 0;
border-bottom: 1px solid var(--border);
align-items: flex-start;
}
.refund-step:last-child { border-bottom: none; }
.refund-icon {
width: 36px;
height: 36px;
border-radius: 50%;
background: var(--blush);
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
}
.refund-icon svg { width: 16px; height: 16px; stroke: var(--rose-dark); stroke-width: 1.8; fill: none; }
.refund-step h4 {
font-weight: 500;
font-size: 14px;
color: var(--ink);
margin-bottom: 2px;
}
.refund-step p { font-size: 13.5px; color: var(--muted); }
/* ── Footer ── */
footer {
background: var(--ink);
color: #9E8F89;
text-align: center;
padding: 36px 24px;
font-size: 13px;
letter-spacing: 0.04em;
}
footer a { color: var(--rose-light); text-decoration: none; }
footer a:hover { text-decoration: underline; }
footer .footer-logo {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 20px;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--white);
margin-bottom: 8px;
}
/* ── Responsive ── */
@media (max-width: 680px) {
header { flex-direction: column; gap: 16px; padding: 20px; }
nav a { margin-left: 16px; }
.steps-grid { grid-template-columns: 1fr; }
.two-col { grid-template-columns: 1fr; }
.hero { padding: 40px 24px; }
}
Customer Care
Return Policy
We want you to love every product. If something isn't right, we're here to make it easy.
Returns in 3 simple steps
1
Request your return
Email us at Support@mateomatas.com or use our contact form to let us know you'd like to return an item.
2
Send your order
We'll send you a return shipping label with instructions. Use a tracked delivery — as the sender, you are responsible for safe arrival.
3
Receive your refund
Once we've received and inspected your return, your refund is processed within 10 business days to your original payment method.
Return window
30-day return policy
14-day EU right of withdrawal
You have 30 days from the date you receive your order to request a return. If you are based in the EU, you are also entitled to cancel or return your order within 14 days of receipt — for any reason and without explanation.
Please note: Items returned without a prior return request will not be accepted. Always contact us first.
Return address: Binnenhavenweg 7, 8211 AA Lelystad, The Netherlands
Return address: Binnenhavenweg 7, 8211 AA Lelystad, The Netherlands
Eligibility requirements
To qualify for a return, your item must meet all of the following conditions:
- In the same condition as received — unworn and unused
- All original tags still attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Non-returnable items
- Perishable goods (food, flowers, plants)
- Custom or personalised items
- Personal care & beauty products (opened)
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
Not sure if your item qualifies? Contact us and we'll let you know.
Damages & exchanges
Damaged or wrong item?
Inspect your order on arrival and contact us immediately. We'll assess the situation and resolve it for you.
Want to exchange?
The fastest option is to return your current item and purchase the new one separately once your return is approved.
Refunds
We receive your return
You'll be notified once we've received and inspected your package.
Approval notification
We'll let you know whether your return has been approved or not.
Refund within 10 business days
If approved, your refund is automatically issued to your original payment method. Allow extra time for your bank to process it.
Still waiting? If more than 15 business days have passed since your return was approved, please contact us at Support@mateomatas.com.