FAQ
How long do I have to return my MateoMatas product?
You can return your product free of charge within 30 days after the delivery date, as long as it is unused, undamaged, and in the original sealed packaging.
How do I start a return?
Simply [click here] to submit your return request. Be sure to use a sturdy cardboard shipping box to protect the product during transport.
When will I receive my refund?
Once your return arrives at our warehouse, it will be processed within 5–7 working days. After processing, your refund will be sent back to your original payment method. Please allow 3–5 working days for the refund to appear.
How long does delivery take?
Orders are shipped from our warehouse in the Netherlands. If an item is not in stock there, it will be sent from our warehouse in Lithuania. Delivery time is usually 1–4 working days for both the Netherlands and Belgium.
Do I have to pay for shipping?
No — all orders come with free shipping.
Who can I contact if I have questions about my order?
If you have any questions or concerns about your order, simply reach out to us through our [contact page]. Our team is happy to help you.
Does MateoMatas also sell through physical stores?
No, our products are currently only available online through our website. This way, we can guarantee the best service, quality, and fast delivery.
Does MateoMatas collaborate with partners or influencers?
Yes, we are always open to exploring meaningful collaborations with brands, retailers, and influencers who align with our values of quality and service.
How can I apply for a partnership with MateoMatas?
If you’re interested in partnering with us, please reach out via our [contact page] or email us directly. Share a brief introduction and details about your business or platform, and our team will get back to you.
What types of partnerships does MateoMatas offer?
We offer various opportunities such as retail partnerships, brand collaborations, and influencer/affiliate programs. Each partnership is tailored to create value for both sides.
How long do I have to return my MateoMatas product?
You can return your product free of charge within 30 days after the delivery date, as long as it is unused, undamaged, and in the original sealed packaging.
How do I start a return?
Simply [click here] to submit your return request. Be sure to use a sturdy cardboard shipping box to protect the product during transport.
When will I receive my refund?
Once your return arrives at our warehouse, it will be processed within 5–7 working days. After processing, your refund will be sent back to your original payment method. Please allow 3–5 working days for the refund to appear.
How long does delivery take?
Orders are shipped from our warehouse in the Netherlands. If an item is not in stock there, it will be sent from our warehouse in Lithuania. Delivery time is usually 1–4 working days for both the Netherlands and Belgium.
Do I have to pay for shipping?
No — all orders come with free shipping.
Who can I contact if I have questions about my order?
If you have any questions or concerns about your order, simply reach out to us through our [contact page]. Our team is happy to help you.
Does MateoMatas also sell through physical stores?
No, our products are currently only available online through our website. This way, we can guarantee the best service, quality, and fast delivery.
Does MateoMatas collaborate with partners or influencers?
Yes, we are always open to exploring meaningful collaborations with brands, retailers, and influencers who align with our values of quality and service.
How can I apply for a partnership with MateoMatas?
If you’re interested in partnering with us, please reach out via our [contact page] or email us directly. Share a brief introduction and details about your business or platform, and our team will get back to you.
What types of partnerships does MateoMatas offer?
We offer various opportunities such as retail partnerships, brand collaborations, and influencer/affiliate programs. Each partnership is tailored to create value for both sides.